PHOTO QUESTIONS

What makes a good photo?

1. Make sure your photo has good lighting – enough to see the details of your furry (or non-furry) friend’s face, but not so much that their face is too bright to see.

2. A head-on shot is preferred. Make sure that you get the full face in the photo, including both ears. If only half of your pet or person’s face is showing, only half of its face will be on your PupBlanket!

3. Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

Do you crop the photo for me?

Yes, we crop the photo for you! We only use the face of your furry or non-furry friend, all other details are cropped out. Just send us a high-quality, head-on photo and we’ll do the rest!

If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.

How many faces can you print on a face mask?

Our masks can be printed in one of two ways:

  1. A mask with one face included
  2. A masks with four faces alternating

If you would like to purchase a mask with more than one face, the option must be selected before purchase and an additional fee per face/image will apply.

Can I upload something other than a dog or cat?

Does it have a face? If so, we can print it! We love critters of all types!

Can I see a proof of how my Custom Mask will look?

Unfortunately, we can’t provide a proof of your order because our designers have to personally set up your image and crop out your pet’s face. Rest assured, if there are any issues, we’ll send you an email requesting a new image! Please, keep the photos family friendly!

SHIPPING QUESTIONS

How long will it take to get my Custom Face Mask?

Our one-of-a-kind face masks take about 1-3 business days to be produced. Once produced, shipping through USPS will deliver continental US orders in 2-5 business days and international shipping times vary depending on the destination. For international orders, it could take up to 4 weeks for delivery depending on the destination.

Please note that during the holidays our production time may vary.

How much is shipping?

For our US customers, we charge a flat shipping fee of $4.99. The shipping cost for our international customers depends on the destination of the order. If you’d like to see how much international shipping will be to your destination, please add an item to your cart and enter a shipping address into our shipping calculator. Typically, international shipping is $5-$20.

Do you ship internationally?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country, a customs tax may apply in addition to your shipping cost.

NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

PRODUCT QUESTIONS

What material are the masks made of?

Our masks are fabric masks. 50% cotton, 50% polyester, elastic ear loops. All face coverings are 2 layer fabric with no filter pocket, and no nose wire.

Are masks machine washable?

Absolutely! We recommend washing with like-colors or by itself for the first wash cycle to avoid any issues. 

Are there different size options? Are they adjustable?

Our masks are one size fits all. Masks can be adjusted by tightening or loosening the loops around the ears. 

Are masks for pets or humans?

The face coverings are only intended to be worn by humans.

Is there a bendable nose bridge?

Our masks are made out of 2-layer fabric and do not have a bendable nose bridge. 

Are they medical grade?

These custom face masks are NOT medical grade masks. Please do not purchase fabric face masks with the false understanding they will prevent infection from Coronavirus. They are more about protecting others to reduce spread. They do not include a filter.