FAQ

PHOTO QUESTIONS

What makes a good photo?

1. Make sure your photo has good lighting – enough to see the details of your furry (or non-furry) friend’s face, but not so much that their face is too bright to see.

2. A head-on shot is preferred. Make sure that you get the full face in the photo, including both ears. If only half of your pet’s face is showing, only half of its face will be on your PupMug!

3. Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

Do you crop the photo for me?

Yes, we crop the photo for you! We only use the face of your furry or non-furry friend, all other details are cropped out. Just send us a high-quality, head-on photo and we’ll do the rest!

If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.

How many faces can you print on a mug?

Our mugs can be printed in one of two ways:

  1. A mug with one face included
  2. A mug with two faces alternating

If you would like to purchase a mug with two faces alternating throughout the mug, the option must be selected before purchase and an upcharge of $2.99 will be added to your total.

Can I upload something other than a dog or cat?

Does it have a face? If so, we can print it! We love critters of all types! 

Can I see a proof of how my PupMug will look?

Unfortunately, we can’t provide a proof of your order because our designers have to personally set up your image and crop out your pet’s face. Rest assured, if there are any issues, we’ll send you an email requesting a new image! Please, keep the photos family friendly!

SHIPPING QUESTIONS

How long will it take to get my PupMug?

Our one-of-a-kind mugs take about 7 business days to be produced. Once produced, shipping through DHL will deliver continental US orders in 3-5 business days and international shipping times vary depending on the destination. For international orders, it could take up to 4 weeks for delivery depending on the destination.

Please note that during the holidays our production time may vary.

How much is shipping?

For our US customers, we charge a flat shipping fee of $4.99. The shipping cost for our international customers depends on the destination of the order. If you’d like to see how much international shipping will be to your destination, please add an item to your cart and enter a shipping address into our shipping calculator. Typically, international shipping is $5-$20.

Do you ship internationally?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country, a customs tax may apply in addition to your shipping cost.

NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

PRODUCT QUESTIONS

How do I wash my PupMug?

For best results, hand-wash your PupMug with a mild dish liquid. Our mugs are dishwasher safe, but we recommend hand-washing to ensure long-lasting use of your new custom mug.

Will the ink crack or fade over time?

We use a process called sublimation. We use a printing process called sublimation, meaning the ink is well-set into the ceramic and will not fade over time. If cared for properly, our mugs will last through several uses and washes