FAQ

NECKLACES

PHOTO QUESTIONS

What makes a good photo?
  1. Make sure your photo has good lighting – enough to see the details of your furry friend, but not so much that their fur or color is too bright to see.
  2. A head-on shot is preferred. Make sure that you get the full face and features in the photo, including both ears. If only half of your pet’s body or face is showing, only half of its body will be on your custom Pet Necklace!
  3. Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.
Do you crop the photo for me?

We crop the photo for you! We only use the face of your furry or non-furry friend, all other details are cropped out. Just send us a high-quality, head-on photo and we’ll do the rest!

If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.

How many pets can you print on a Custom Pet Necklace?

Our necklaces are printed with one pet per pair. We want your custom necklace to be perfect, and by printing more than one pet per pair it affects the clarity of the image. We do have customers who order more than one necklace and mix and match to feature more than one pet!

Can I upload something other than a dog or cat?

Does it have a face? If so, we can print it! We love critters of all types. Even though our Custom Pet Necklaces are pictured with dogs and cats, you are more than welcome to upload a photo of any pet. Results may vary depending on the animal and orientation of the photo.

Can I see a proof of how my Custom Pet Necklace will look?

Unfortunately, we can’t provide a proof of your order because our designers have to personally set up your image and crop out your pet. Rest assured, if there are any issues, we’ll send you an email requesting a new image! Please, keep the photos family friendly!

SHIPPING QUESTIONS

How long will it take to get my Custom Pet Necklace?

Our one-of-a-kind necklaces take about 4 weeks to be produced and shipped. From there, shipping through USPS will deliver continental US orders in 3-5 business days and international shipping times vary depending on the destination.

Please note that during the holidays our production time may vary.

How much is shipping?

For our US customers, we charge a flat shipping fee of $3. The shipping cost for our international customers depends on the destination of the order. If you’d like to see how much international shipping will be to your destination, please add an item to your cart and enter a shipping address into our shipping calculator. Typically, international shipping is $5-$20.

Do you ship internationally?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country, a customs tax may apply in addition to your shipping cost.

NOTE: All prices on our site are USD. A currency converter is located at the bottom of our website for your convenience. Once you complete your transaction, it will charge your card in your respective currency.

PRODUCT QUESTIONS

How long is the chain for the necklace?

Our custom Pet Necklaces are available in a one size length. The length of the chain is 18’’ long or 45 cm.

What is the necklace made of?

Our custom Pet Necklaces are created on the highest quality 925 Sterling Silver.

How does sizing work and what are they made from?

Our pillows measure 16” x 16” and the case of the pillow is made from 100% Polyester. Each pillow includes a concealed beige plastic zipper making the outer case easy to remove from the pillow itself!