FAQ

PHOTO QUESTIONS

What makes a good photo?

1. Make sure your photo has good lighting – enough to see the details of your furry (or non-furry) friend’s face, but not so much that their face is too bright to see.

2. A head-on shot is preferred. Make sure that you get the full face in the photo, including both ears. If only half of your pet’s face is showing, only half of its face will be on your PupCase!

3. Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

Do you crop the photo for me?

We crop the photo for you! We only use the face of your furry or non-furry friend, all other details are cropped out. Just send us a high-quality, head-on photo and we’ll do the rest!

If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.

How many faces can you print on a PupCase?

Our phone cases are printed with one face per case. We want your custom phone case to be perfect, and by printing more than one face per case it affects the clarity of the image. We do have customers who order more than one phone case and switch them out frequently to feature all of their pets and friends!

Can I upload something other than a dog or cat?

Does it have a face? If so, we can print it! We love critters of all types. We offer Custom Phone Cases for cats and dogs with feline- and canine-specific backgrounds, but if you would like a solid-color background, you can choose our FaceCase and upload any animal or person you’d like!

Can I see a proof of how my PupCase will look?

Unfortunately, we can’t provide a proof of your order because our designers have to personally set up your image and crop out your pet’s face. Rest assured, if there are any issues, we’ll send you an email requesting a new image! Please, keep the photos family friendly!

SHIPPING QUESTIONS

How long will it take to get my PupCase?

Our one-of-a-kind Phone Cases take about 14 business days to be produced. Once produced, shipping through USPS will deliver continental US orders in 3-5 business days and international shipping times vary depending on the destination.

Please note that during the holidays our production time may vary.

How much is shipping?

For our US customers, we charge a flat shipping fee of $3. The shipping cost for our international customers depends on the destination of the order. If you’d like to see how much international shipping will be to your destination, please add an item to your cart and enter a shipping address into our shipping calculator. Typically, international shipping is $5-$20.

Do you ship internationally?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country, a customs tax may apply in addition to your shipping cost.

NOTE: All prices on our site are USD. A currency converter is located at the bottom of our website for your convenience. Once you complete your transaction, it will charge your card in your respective currency.

PRODUCT QUESTIONS

What phones are compatible with your custom cases?

Our phone cases are compatible with iPhone 6 and 6s, iPhone 7 and 7 Plus, iPhone 8 and 8 Plus, iPhone X, Galaxy S6-9, and the Galaxy Note 4.

 

What is the phone case made of?

Our custom iPhone cases are made with two-layer protection including a hard, plastic exterior and a shock-absorbing, silicone interior layer that wraps around the front of the screen for extra screen protection.

Our custom Android cases are made using a one piece thermoplastic material and have an ultra slim fit. These cases offer sleek, low profile coverage and a hard exterior to protect your phone.

Will the ink crack or fade over time?

We use a process called sublimation. This means you cannot feel any ink or cracking on your phone case since the product itself is dyed. Our custom cases are scratch protected and the custom design is deeply embedded into the exterior. If cared for properly, our PupCases will remain vibrant and well-formed.