FAQ

PHOTO QUESTIONS

What makes a good photo?

1. Make sure your photo has good lighting – enough to see the details of your furry (or non-furry) friend’s face, but not so much that their face is too bright to see.

2. A head-on shot is preferred. Make sure that you get the full face in the photo, including both ears. If only half of your pet’s face is showing, only half of its face will be on your product!

3. Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

Do you crop the photo for me?

Yes, we crop the photo for you! We only use the face of your furry or non-furry friend, all other details are cropped out. Just send us a high-quality, head-on photo and we’ll do the rest! If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.

How many faces can you print on a PupProduct?

Our products can be printed with a maximum of four different faces. If you select the option for multiple faces, the specified faces in the photo will be cropped individually and placed separately on the product, unless the faces are touching in the photo uploaded AND a note has been added for our designers to know to crop the faces together.

* 1 face:

Upload one photo
If your photo has more than one subject in it, for example, you and your dog, please leave a note for our design team prior to checkout requesting the subject you want on the socks. Be as detailed as possible!

* 2 faces

Upload 1 or 2 photos
If your photo, for example, has both of your furry or non- furry friends in it, you can upload 1 photo.

If you prefer to use a photo that, for example, has 1 dog in it and 2nd that has your other dog or person in it, you can upload 2 photos.

If your photo(s) has more than 2 subjects/faces in it, leave a note for our designers prior to checkout requesting the subjects you want on the socks on the product page. Be as detailed as possible!

* 3 or more faces

Upload 1, 2, 3 or 4 photos
If your photo, for example, has all of the desired faces in it, you can upload 1 photo.
If you prefer to use multiple photos that have all of the faces/subjects you want, feel free to upload up to 4 photos. If your photo(s) have more than the selected amount of faces in it, leave an “order note” on the product page requesting the subjects you want on the socks. Be as detailed as possible! If you do not see the option to include more than one face on a product, then that option is unavailable for that product.

Our socks can be printed in one of two ways:

A pair of socks with one face included OR A pair of socks with two or more faces alternating

2 Faces: If you would like to purchase a pair with two or more faces alternating throughout the socks, the option must be selected before purchase and a total of $2.99 will be added to include the two faces.

3 Faces: If you would like to purchase a pair with three faces alternating throughout the sock, the option must be selected before purchase and a total of $6.00 will be added to include the three faces.

4 Faces: If you would like to purchase a pair with three faces alternating throughout the sock, the option must be selected before purchase and a total of $9.00 will be added to include the four faces. Please keep in mind that there may be additional taxes added to your total depending on where you are located.

Can I upload something other than a dog or cat?

Absolutely! We like to encourage our customers to upload pictures of pets, humans, cars, and even logos, too! We have several patterns that aren’t specific to animals including our FaceSocks which have a neutral, plain background. If you have any specific notes, please leave them in the note box for our designers!

Can I see a proof of how my PupProduct will look?

Unfortunately, we can’t provide a proof of your order because our designers have to personally set up your image and crop out your pet’s face. Rest assured, if there are any issues, we’ll send you an email requesting a new image! Please, keep the photos family friendly!