FAQ

PHOTO QUESTIONS

What makes a good photo?

1. Make sure your photo has good lighting – enough to see the details of your furry (or non-furry) friend’s face, but not so much that their face is too bright to see.

2. A head-on shot is preferred. Make sure that you get the full face in the photo, including both ears. If only half of your pet’s face is showing, only half of its face will be on your product!

3. Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

Do you crop the photo for me?

Yes, we crop the photo for you! We only use the face of your furry or non-furry friend, all other details are cropped out. Just send us a high-quality, head-on photo and we’ll do the rest!

If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.

How many faces can you print on a PupProduct?

Our products are printed with up to two faces. In order to receive two faces on your order, when placing your order you must select the ‘Two Face’ option located on the product page. Faces will be separated and cropped individually unless the two faces are overlapping.

If you do not see the option to include more than one face on the product page, then that option is unavailable for that product. 

Can I upload something other than a dog or cat?

Does it have a face? If so, we can print it! We love critters of all types!

Can I see a proof of how my PupProduct will look?

Unfortunately, we can’t provide a proof of your order because our designers have to personally set up your image and crop out your pet’s face. Rest assured, if there are any issues, we’ll send you an email requesting a new image! Please, keep the photos family friendly!