FAQ

PHOTO QUESTIONS

What makes a good photo?

1. Make sure your photo has good lighting – enough to see the details of your furry (or non-furry) friend’s face, but not so much that their face is too bright to see.

2. A head-on shot is preferred. Make sure that you get the full face in the photo, including both ears. If only half of your pet’s face is showing, only half of its face will be on your PupPillow!

3. Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

Do you crop the photo for me?

We crop the photo for you! We only use the face of your furry or non-furry friend, all other details are cropped out. Just send us a high-quality, head-on photo and we’ll do the rest!

If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.

How many faces can you print on a PupPillow?

Our pillows are printed with one face per pillow. We want your custom pillow to be perfect, and by printing more than one face per pillow it affects the clarity of the image. We do have customers who order more than one pillow to feature more than one pet!

Can I upload something other than a dog or cat?

Does it have a face? If so, we can print it! We love critters of all types. Our Pup and CatPillows include canine- and feline-specific backgrounds, but if you would
like a solid-color background to feature a different animal or person, please order our FacePillows.

Can I see a proof of how my PupPillow will look?

Unfortunately, we can’t provide a proof of your order because our designers have to personally set up your image and crop out your pet’s face. Rest assured, if there are any issues, we’ll send you an email requesting a new image! Please, keep the photos family friendly!

SHIPPING QUESTIONS

How long will it take to get my PupPillow?

Our one-of-a-kind pillows take about 14 business days to be produced. Once produced, shipping through USPS will deliver continental US orders in 3-5 business days and international shipping times vary depending on the destination.

Please note that during the holidays our production time may vary.

How much is shipping?

For our US customers, we charge a flat shipping fee of $3. The shipping cost for our international customers depends on the destination of the order. If you’d like to see how much international shipping will be to your destination, please add an item to your cart and enter a shipping address into our shipping calculator. Typically, international shipping is $5-$20.

Do you ship internationally?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country, a customs tax may apply in addition to your shipping cost.

NOTE: All prices on our site are USD. A currency converter is located at the bottom of our website for your convenience. Once you complete your transaction, it will charge your card in your respective currency.

PRODUCT QUESTIONS

How do I wash my PupPillow?

For best results, remove the pillows cover and pre-treat the stains with soft cloth or bristle brush that has been soaked in warm soap water. Pillows can be machine washed using cold water on the normal cycle. Be sure to stay away from bleach and use mild detergents. Pillow cases should be air-dried and cannot be dry-cleaned. Fluff to reshape when assembled back together.

Will the ink crack or fade over time?

We use a process called sublimation. Our apparel is defined as “no feel.” This means you cannot feel any ink or cracking on your order since the product itself is dyed. If cared for properly, our pillows will remain vibrant and last for several years.

How does sizing work and what are they made from?

Our pillows measure 16” x 16” and the case of the pillow is made from 100% Polyester. Each pillow includes a concealed beige plastic zipper making the outer case easy to remove from the pillow itself!