FAQ

PHOTO QUESTIONS

What makes a good photo?

1. Make sure your photo has good lighting – enough to see the details of your furry (or non-furry) friend’s face, but not so much that their face is too bright to see.

2. A head-on shot is preferred. Make sure that you get the full face in the photo, including both ears. If only half of your pet’s face is showing, only half of its face will be on your PupTote!

3. Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

Do you crop the photo for me?

Yes, we crop the photo for you! We only use the face of your furry or non-furry friend, all other details are cropped out. Just send us a high-quality, head-on photo and we’ll do the rest!

If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.

How many faces can you print on a tote?

Our totes can be printed in one of two ways:

  1. A tote bag with one face included
  2. A tote bag with two faces alternating

If you would like to purchase a tote bag with two faces alternating throughout the tote, the option must be selected before purchase and an upcharge of $2.99 will be added to your total.

Can I upload something other than a dog or cat?

Does it have a face? If so, we can print it! We love critters of all types!

Can I see a proof of how my PupTote will look?

Unfortunately, we can’t provide a proof of your order because our designers have to personally set up your image and crop out your pet’s face. Rest assured, if there are any issues, we’ll send you an email requesting a new image! Please, keep the photos family friendly!

SHIPPING QUESTIONS

How long will it take to get my PupTote?

Our one-of-a-kind products take about 7 business days to be produced. Once produced, shipping through DHL will deliver continental US orders in 3-5 business days and international shipping times vary depending on the destination. For international orders, it could take up to 4 weeks for delivery depending on the destination.

Please note that during the holidays our production time may vary.

How much is shipping?

For our US customers, we charge a flat shipping fee of $3. The shipping cost for our international customers depends on the destination of the order. If you’d like to see how much international shipping will be to your destination, please add an item to your cart and enter a shipping address into our shipping calculator. Typically, international shipping is $5-$20.

Do you ship internationally?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country, a customs tax may apply in addition to your shipping cost.

NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

PRODUCT QUESTIONS

Can I wash my PupTote?

If your tote becomes stained in any way, we recommend hand-washing your tote with cold water and line drying the tote. Using a mild detergent will allow for long-lasting results.

These instructions are for the best result possible. We do not recommend washing your tote with other clothes or washing your PupTote in the washing machine.

Will the ink crack or fade over time?

We use a process called sublimation. Our apparel is defined as “no feel.” This means you cannot feel any ink or cracking on your order since the product itself is dyed. If cared for properly, our tote bags will remain vibrant and last through several washes and wears.

How does sizing work?

Our Pup and CatTotes come in one size and the dimensions are as follows: 16.5″ x 16.5″ x 4.25″ wide gusset

[/accordion-item]
What is the Tote Bag made out of?

Our Pup and CatTotes are made from 100% Polyester and the designs are printed on both sides for full coverage!