Photo Questions

Our in-house design team is full of talented designers, but an artist is only as good as his muse! Here are a few tips to make sure your socks do your furry friend justice.

1. Use a photo with good lighting. Make sure that your pup’s face is well-lit with minimal shadows. We find that natural sunlight creates the best PupSocks photos, especially for darker pets!

2. A head-on shot is preferred. Make sure the entire face is visible in the photo, including both ears. If part of your pup’s face is out of frame, only part of your pup’s face will be on your PupSocks!

3. Avoid blurry photos. The higher the clarity of your photo, the better. Remember that your photo will be shrunk down, so some subtle details may not be visible in the final product.

Our socks can feature up to 4 faces, so feel free to show off your whole furry family! Please note, if two or more faces are touching in the uploaded photo, you should select two faces. Otherwise, our designers will include the touching faces as one face and keep them touching. To avoid this, make sure you select two faces if you want to faces from your photo cropped and used. 

Does it have a face? If so, we can print it! Upload your horses, birds, bunnies, reptiles, and more, and we’ll make an unforgettable gift. Our PupSocks and CatSocks have canine- and feline-specific backgrounds by default, so don’t forget to change the design or select FaceSocks to browse the design options.

We crop the photo for you! Our in-house design team is waiting, so simply upload a head-on, high-quality photo of your furry (or not-so furry) friend and we’ll handle the rest!

Unfortunately, we cannot show you a proof before you order because our designers have to crop out your photo by hand and design your one-of-a-kind gift. However, if there are any issues with the photo you upload, we will reach out to you via email to request a new image.

Product Information

Our PupSocks come in 5 sizes, ranging from Youth Size 1 to Men’s Size 15. Our sizes correspond with US shoe sizes as follows:

XS: Kids Youth 1-5
S: Women’s 4-8
M: Women’s 9-11 / Men’s 7-10
L: Women’s 12+ / Men’s 10-13
XL: Men’s 13-15

All socks are crew-style socks and come up to mid-shin on the average adult.

Our socks are woven on 200-needle machines then customized with direct-to-garment printing for a highly detailed, oh-so-soft pair! The material breakdown is: 61% Polyester, 27% Nylon, 8% Cotton, 4% Spandex.

For best results, machine-wash your socks inside-out with cold water and tumble dry on low heat or line dry. Use a mild detergent and avoid the use of fabric softener and dryer sheets for longer-lasting results. Wash with like-colors.

We use a process called sublimation, so there is no “no feel” to the printing process. This means you can’t feel any ink or cracking because the fibers themselves are dyed.

Shipping & Returns

Most of our personalized products take several business days to be produced. Custom Blankets can take an extra 5 days to produce. Once shipped, USPS will deliver continental US orders in 3-5 business days. International shipping times vary depending on the destination.

We happily ship PupSocks internationally! Our production time will be the same as domestic orders, and shipping costs vary depending on where the order is going. Depending on your destination country, a customs tax may be applied in addition to your shipping cost. NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

For our US customers, we charge a flat shipping fee of $3.91. For international customers, shipping costs can be found by using our shopping cart shipping calculator prior to checkout. Typically, international shipping costs $4.71 USD.

After placing your order, you may not change your shipping from domestic to international and vice versa.

Due to the custom nature of our products, PupSocks cannot be returned for an exchange. If there is an issue with your order, please contact us, and we’ll be happy to make things right. 

Ordering & Payment

We accept all major credit cards and use a Credit Card Processor called Bolt to make your payments safe, secure and easy. In addition to all major credit cards, we also accept Amazon Pay and PayPal for a quick checkout! Please note that all of our prices are listed in USD and your card will be charged in your respective currency.

Once your order is placed we are only able to refund your order. We are not able to add charges to your card for security purposes.

Due to our design and production process, we are unable to make any changes once the order is placed. If you choose to cancel your order, all orders that are placed in production are subject to a customization fee. 

If you are receiving a refund through any major credit card, the refund processing time is 1-2 business days. If you are receiving a refund through PayPal, the refund processing time is 7-10 business days.

Absolutely! We also stack discounts with any sale that we have going on. Here are some discount codes:

10+ Pairs (15% off): tenplus
20+ Pairs (20% off): twentyplus
40+ Pairs (25% off): fortyplus
100+ Pairs (30% off): hundredplus

Email

team@petsocks.com

Address

3470 McClure Bridge Rd
#2182
Duluth, GA 30096

SellingPoint_Puppy-05

Contact Form

Contact Form

Email

team@facesocks.com

Address

3470 McClure Bridge Rd
#2182
Duluth, GA 30096

Email

team@petsocks.com

Address

3470 McClure Bridge Rd
#2182
Duluth, GA 30096